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  1. PollenPay
  2. I'm a Customer
  3. Refunds

Refunds

  • How do I receive a refund for a purchase made with a merchant?
  • Products purchased through PollenPay have arrived damaged or did not arrive, what should I do?
  • What happens if I was given store credit instead of a refund?
  • What happens if the refund was sent to a cancelled card or a closed bank account?
  • I have returned a product, but I have not received a refund in my bank account.
  • Can I return my order or part of my order?
  • If I return a product, when will I receive a refund from PollenPay? 
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