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  1. PollenPay
  2. I'm a Customer

I'm a Customer

Payments

  • Can I make a full payment or pay my installment early?
  • When are my repayments due?
  • I have been charged for a product I did not purchase.
  • What do I do if I cannot make a payment?
  • How do I know how much I have left to pay for a particular order?
  • When will my first payment be taken out of my account?
See all 10 articles

Refunds

  • Products purchased through PollenPay have arrived damaged or did not arrive, what should I do?
  • What happens if I was given store credit instead of a refund?
  • What happens if the refund was sent to a cancelled card or a closed bank account?
  • I have returned a product, but I have not received a refund in my bank account.
  • Can I return my order or part of my order?
  • If I return a product, when will I receive a refund from PollenPay? 

PollenPay Card

  • Who is the card issuer?
  • What is 3DS and is it active on my PollenPay Card?
  • What is the use of Authentication? (3DS)
  • What is the process for Authentication? (3DS)
  • How will I know whether the registered mobile number or email address is the right one?
  • What if I suspect that fraud has occurred on my card?
See all 15 articles

FAQ

  • What requirements are there to open an account with PollenPay?
  • My account has been suspended.
  • How old must I be to open an account with PollenPay?
  • Do missed or late payments affect my credit score?
  • Do I get charged interest for using PollenPay?
  • The information I provided when I signed up has changed, how can I update it?
See all 9 articles
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