Payments
- Can I make a full payment or pay my installment early?
- When are my repayments due?
- I have been charged for a product I did not purchase.
- What do I do if I cannot make a payment?
- How do I know how much I have left to pay for a particular order?
- When will my first payment be taken out of my account?
Refunds
- Products purchased through PollenPay have arrived damaged or did not arrive, what should I do?
- What happens if I was given store credit instead of a refund?
- What happens if the refund was sent to a cancelled card or a closed bank account?
- I have returned a product, but I have not received a refund in my bank account.
- Can I return my order or part of my order?
- If I return a product, when will I receive a refund from PollenPay?
PollenPay Card
- Who is the card issuer?
- What is 3DS and is it active on my PollenPay Card?
- What is the use of Authentication? (3DS)
- What is the process for Authentication? (3DS)
- How will I know whether the registered mobile number or email address is the right one?
- What if I suspect that fraud has occurred on my card?
FAQ
- What requirements are there to open an account with PollenPay?
- My account has been suspended.
- How old must I be to open an account with PollenPay?
- Do missed or late payments affect my credit score?
- Do I get charged interest for using PollenPay?
- The information I provided when I signed up has changed, how can I update it?