Verification
- What documents are acceptable for Proof of Address?
- What documents are acceptable for Proof of ID?
- How long does it tо get verified?
- What requirements are there to open an account with PollenPay?
- How old must I be to open an account with PollenPay?
- How long does it take for my account to be approved?
General
- Can I increase my spending limit?
- How do I contact you?
- I’m an Android user, how long do I have to wait to use PollenPay?
- Where can I use PollenPay?
- Do missed or late payments affect my credit score?
- Do I get charged interest for using PollenPay?
Payments
- What happens if you miss a payment?
- I made a payment by error, what do I do now?
- How many instalments do I pay?
- How do I pay in-store?
- Can I make a full payment or pay my installment early?
- When are my repayments due?
Refunds
- How do I receive a refund for a purchase made with a merchant?
- Products purchased through PollenPay have arrived damaged or did not arrive, what should I do?
- What happens if I was given store credit instead of a refund?
- What happens if the refund was sent to a cancelled card or a closed bank account?
- I have returned a product, but I have not received a refund in my bank account.
- Can I return my order or part of my order?
PollenPay Virtual Card
- Who is the card issuer?
- What is 3DS and is it active on my PollenPay Card?
- What is the use of Authentication? (3DS)
- What is the process for Authentication? (3DS)
- How will I know whether the registered mobile number or email address is the right one?
- What if I suspect that fraud has occurred on my card?