What do I do if I cannot make a payment? 04 May 2021 17:53 Updated Please contact our support and we will aim to assist you with your situation. Related articles What requirements are there to open an account with PollenPay? I have been charged for a product I did not purchase. When will my first payment be taken out of my account? Can I change how much I pay on the next payment schedule? How do I know how much I have left to pay for a particular order?